Return & Refund Policy

At Eazyroam, we are committed to ensuring a smooth shopping experience for our customers. If you're not fully satisfied with your purchase, our Return & Refund Policy allows you to return items under the following terms:

Eligibility for Returns

  • Returns are accepted within 14 days from the date of purchase.
  • The item must be unused, unopened, and in its original condition with all packaging, accessories, and receipts intact.
  • To initiate a return, the product should not be damaged or marked in any way.

Non-Refundable Items

Some products are not eligible for returns or refunds. These include:

  • Digital products and services such as SIM cards, mobile top-ups, or any downloadable items.
  • Items that are personalized or made-to-order.
  • Opened or used accessories.

Return Process

To begin the return process, please contact our customer service team:

Include your order number, product details, and reason for return.

After receiving the return request, we will send you detailed instructions on how to return the item.

Items must be returned in the original packaging along with all included parts and accessories.

Refund Process

Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.

Please note that shipping fees are non-refundable, and the cost of return shipping will be your responsibility, unless the product is defective or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately within 7 days of receipt.

You may choose to receive a replacement or a full refund, including any shipping fees.

Refunds for Cancellations

Cancellations can be requested before the order is dispatched. Once the item has shipped, our regular return policy applies.

If your order was cancelled before shipping, you will receive a full refund.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact our support team:

We are here to help you resolve any issues and ensure that you have a pleasant shopping experience with us.