What is EazyRoam?
EazyRoam is an international roaming solution for the traveller, ensuring low-cost yet easy access abroad.

How does EazyRoam work?
EazyRoam services can be either in the form of SIMs or eSIM, where access to local networks is available throughout the foreign destinations. It avoids the hefty expenses incurred with standard roaming.

What is an eSIM?
An eSIM is a digital version of the traditional SIM card, embedded directly into your device. It allows you to activate a mobile plan without needing a physical SIM card.

What are the benefits of using an eSIM compared to a physical SIM?
eSIMs are more flexible as you can change between carriers or add new plans without handling physical SIM cards. They are perfect for travellers who have to manage multiple plans on one device and are also environmentally friendly because they use less plastic.

Is my device eSIM-compatible?
To check if your device supports eSIM, refer to the manufacturer's specifications or refer to the list of eSIM-compatible devices that EazyRoam has compiled.

Can I use an eSIM and my physical SIM at the same time?
Yes, if your device supports Dual SIM functionality, you can use both your physical SIM and eSIM together, managing them through your phone's settings.

Where can I use EazyRoam?
EazyRoam covers many nations worldwide. Supported countries can also be found using our coverage map for a much more detailed look.

What different types of plans does EazyRoam provide?
EazyRoam gives a range of plans that should cater to the needs of different users. There are daily, weekly, and monthly data packs; check our plan page for specific details.

What are the differences between a Physical SIM card and an eSIM?
A physical SIM card is a small card you insert into your device, while an eSIM is a digital SIM embedded in your device, allowing you to activate a cellular plan without a physical SIM card.

How do I install and activate the eSIM on my device?
Steps to follow about installing and activating your eSIM have been outlined in our eSIM setup guide.

How does eSIM activation work?
After purchasing a data package on the app, activate it when connected to Wi-Fi. If you are purchasing an eSIM for a country you will not be visiting in the near future, you may install it. However, your eSIM will automatically activate upon arrival.

If my eSIM activation QR code won't work, what do I do?
Your eSIM could already be installed if the QR code is not working. Just check its status in your phone's settings.

How do I confirm my eSIM was installed?
On iOS: You would go to the Settings app and tap Mobile Service, checking on the SIMs section where you should be able to see your eSIM plan.
On Android: You should be able to locate your eSIM plan from Settings > Mobile Network > SIM Management.

How can I fix internet access using my eSIM?
Check the Access Point Name settings. There might be an APN issue that wasn't auto-configured as part of installing the eSIM.

How do I see how many data bytes I have available?
Open the app and navigate to the "My eSIM" section for your data usage.

When should I activate my eSIM?
The best time to activate your eSIM is either before your trip or when you arrive at your destination. Be sure you have access to Wi-Fi to activate your eSIM.

Do I need to use both my SIM card and my eSIM at the same time?
Yes, on compatible devices, you can use both your physical SIM and eSIM at the same time.

What speed will I have with the EazyRoam eSIM?
Speeds can reach up to 4G, LTE, and 5G, depending on network coverage in your area.

When will I receive my eSIM?
After processing your payment, you'll receive your eSIM immediately via email and in the app.

How can I get a refund?
Refunds are available under certain conditions as detailed in EazyRoam's refund policy.

How can I delete the eSIM once I’ve used my data?
You can also delete the eSIM using your phone's SIM card manager, although this is generally not recommended.

Do I need to activate my device for data roaming?
Yes, you will have to activate it for data roaming to complete the activation of your eSIM and be able to use the service in another country.

Can I recharge eSIM?
Yes, you can recharge your eSIM via website or the app.

What should I do if I delete or lose my eSIM QR code?
The QR code is always available in the "My eSIM" section of the app for your convenience.

How can I buy an EazyRoam eSIM or plan?
You can buy our product straight from our website. Just choose the desired package and make the payment.

What are the shipping methods and how long does it take?
We have both regular and express options for shipping. Delivery time depends on the place of delivery and the shipping method. You can look up our shipping policy for further information.

How can I see how much data I have used and my balance?
You can track your data usage and balance via our mobile app or by logging in to your account on our website.

What do I do if I have problems with my EazyRoam service?
In case you are facing some kind of problem, please reach out to our customer support team by email or live chat. We are here for you 24/7.

Can I recharge or extend my plan while overseas?
Yes, you can recharge or extend your plan at any moment through our website or mobile application.

Am I eligible for EazyRoam services on my device?
Our services support most unlocked handsets supporting necessary frequency bands. Please visit the device compatibility page for further information.

Do I need to have my phone unlocked to use an EazyRoam SIM or eSIM?
Yes, your device must be unlocked to use our SIM card or eSIM services.

What payment methods does EazyRoam accept?
We accept major credit cards, PayPal, and other secure payment methods as listed during the checkout process.

Are there any additional fees or taxes?
All applicable fees and taxes are included in the total price displayed at checkout. There are no hidden charges.

How does EazyRoam protect my personal information?
We implement strict security measures to safeguard your data. Please review our privacy policy for detailed information.

Will my data be shared with third parties?
We do not share your personal data with third parties without your consent, except as required by law.