Terms & Conditions
Welcome to EazyRoam. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Definitions
"Service(s)": Refers to the mobile data and related services provided by EazyRoam.
"User" or "You": Any individual or entity using EazyRoam's services.
"Website": Refers to EazyRoam's official website at EazyRoam.com.
3. Acceptance of Terms
By using our services, you confirm that you accept these terms and conditions and agree to comply with them. If you do not agree, please refrain from using our services.
4. Services Provided
EazyRoam offers international mobile data services to users. The availability, quality, and coverage of these services may vary depending on location and are subject to the terms outlined herein.
5. User Responsibilities
- Account Information: You are responsible for ensuring that the information you provide is accurate and up-to-date.
- Compliance: You agree to use our services in compliance with all applicable laws and regulations.
- Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Pricing: Our service charges are outlined on our website. Prices are subject to change, and it is your responsibility to review them regularly.
- Payment: Payments for services must be made in accordance with the payment terms specified during the purchase process.
- Taxes: All fees are exclusive of taxes, which will be added as required by applicable law.
- Coverage: Our services are available in multiple countries. However, availability and quality may vary.
- Usage: You are responsible for understanding the rates and terms applicable to international roaming services.
- Limitations: Certain features may not be available in all roaming areas.
- Fair Use Policy: EazyRoam ensures a fair distribution of network resources. Excessive or unreasonable use of data services, such as prolonged high-bandwidth activities, may result in reduced speeds or suspension of services.
- Monitoring: We reserve the right to monitor data usage to ensure compliance with our fair use policy. If unusual or excessive usage is detected, we may contact you for clarification.
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Refund Policies
- Eligibility for Refunds: Refunds are available for unused services within 14 days of purchase. To be eligible, you must provide proof of purchase and details about the unused service.
- Non-Refundable Services: Activated or partially used eSIM plans are non-refundable.
- Processing Time: Approved refunds will be processed within 7-10 business days.
- Request Process: To request a refund, please contact our support team at support@EazyRoam.com with your purchase details.
EazyRoam strives to provide reliable and consistent services. While we cannot guarantee uninterrupted service due to factors beyond our control (e.g., network outages, coverage gaps), we commit to the following:
- Support Availability: 24/7 customer support for all service-related issues.
- Compensation: In cases of prolonged service disruption, we may offer compensation, such as credit toward future plans, at our discretion.
In the event of a dispute, we encourage users to contact our support team first for resolution. If a resolution cannot be reached, the following steps will apply:
- Arbitration: Disputes will be resolved through binding arbitration in the jurisdiction where EazyRoam operates.
- Governing Law: This agreement is governed by the laws of New South Wales, Australia.
- Exclusions: Certain disputes may not be subject to arbitration, as specified by applicable law.
EazyRoam is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability to you shall not exceed the amount paid by you for the services in question.
14. Termination
We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users or us.
15. Changes to Terms
We may update these terms from time to time. Any changes will be posted on our website, and your continued use of the services constitutes acceptance of the updated terms.
16. Contact Information
For any questions or concerns regarding these terms, please contact us at support@EazyRoam.com.