Privacy Policy

Privacy Policy

Effective Date: 10 December 2025
Operated by: VIRE ENTTERGLOBE PRIVATE LIMITED (“EazyRoam”, “we”, “us”, “our”)

EazyRoam is committed to safeguarding your personal information and maintaining transparency regarding how your data is collected, processed, stored, and protected. By accessing our website, mobile interfaces, or purchasing our eSIM services, you acknowledge and agree to the practices outlined in this Privacy Policy.

This Privacy Policy applies to all users accessing the EazyRoam platform from India.

1. Information We Collect

We collect personal, technical, and transactional information to deliver and improve our services.

A. Personal Information

Provided directly by you during purchase, registration, or support interactions:

  • Full name
  • Email address
  • Indian mobile number
  • Date of birth
  • Residential or billing address (India)
  • Device details for eSIM compatibility
  • Limited information for HDFC ForexPlus Card payments (processed via secure gateways)

We do not store complete card numbers or sensitive financial data.

B. Technical & Usage Information

Automatically captured when you visit or interact with our website or services:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, time spent, session behaviour
  • Referrer links
  • Approximate location (if permitted by device settings)

C. Transaction Information

Collected to complete purchases and comply with regulatory frameworks:

  • Order IDs and purchase history
  • Payment method (UPI, Debit/Credit Card, Forex Card, Wallets, etc.)
  • HDFC Forex Card transaction metadata for payment reconciliation
  • Activation logs related to eSIM issuance

2. How We Use Your Information

Your information is used solely for legitimate business and operational purposes, including:

  • Processing orders and providing eSIM activation
  • Delivering customer support to Indian travellers
  • Validating payments via HDFC ForexPlus Cards
  • Improving platform performance and user experience
  • Sending service alerts, transactions, and travel notifications
  • Sending promotional content (only with your consent)
  • Preventing fraud or unauthorised access
  • Meeting legal and compliance requirements under Indian law

We do not use your personal information for unrelated purposes.

3. Sharing of Information

Your information may be shared with the following categories, strictly on a need-to-know basis:

A. Banking & Payment Partners

  • HDFC Bank (ForexPlus Card validation and processing)
  • Razorpay, Paytm, Airwallex, or similar payment processors

All financial data is handled securely under PCI-DSS standards.

B. Telecom Operators

Information is shared for:

  • eSIM profile generation
  • International network activation
  • Regulatory compliance requirements

C. Technology & Service Providers

Trusted partners who support:

  • Website hosting
  • Analytics tools (e.g., Google Analytics)
  • Customer support systems (e.g., Freshdesk)
  • Marketing communications (if opted in)

D. Government or Legal Authorities

Your data may be disclosed only when:

  • Required by applicable Indian law
  • Necessary for fraud prevention, security, or legal proceedings

We do not sell, rent, or trade your personal information.

4. Cookies and Tracking Technologies

We use cookies and tracking tools to:

  • Enhance website performance
  • Personalise your experience
  • Analyse usage patterns
  • Enable login sessions and cart features

You may modify cookie settings in your browser. Disabling cookies may affect site functionality.

5. Data Retention

We retain your data only as long as necessary to:

  • Provide services
  • Comply with financial and telecom regulations
  • Resolve disputes
  • Meet statutory requirements under Indian law (including the IT Act & DPDP Act)

Once no longer required, your data is securely deleted.

6. Your Rights

Under Indian data-protection laws, including the Digital Personal Data Protection Act (DPDP Act) 2023, you may:

  • Access your personal information
  • Correct or update inaccurate information
  • Withdraw consent for promotional communications
  • Request data deletion (subject to legal exceptions)
  • Raise grievances with the Data Protection Board of India (when operational)

To exercise these rights, contact us at support@eazyroam.in.

7. Data Security

We employ industry-standard technical and organisational safeguards, including:

  • SSL encryption
  • Secure payment processing
  • Restricted internal access to personal data
  • Periodic audits and risk assessments

While we implement strong protections, no digital system is completely risk-free.

8. Third-Party Websites

Our website may contain links to third-party sites such as HDFC Bank or telecom operators. We are not responsible for their content or privacy practices.

Please review their privacy policies independently.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect:

  • Regulatory changes
  • Service enhancements
  • Adoption of new technologies

Updates will be posted with a revised Effective Date. Continued use of our platform indicates acceptance of the updated policy.

10. Contact Us

EazyRoam – Privacy Office
Email: support@eazyroam.in
VIRE ENTTERGLOBE PRIVATE LIMITED
New Delhi, India